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Course Name:
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DIVERSITY EQUITY AND INCLUSION IN SALES AND CUSTOMER SERVICE/CX
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Course ID:
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1137381 |
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Provider Name:
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CULTURE REDESIGNED
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Approved for:
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Description:
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In this course, students will learn the importance of an equitable approach in their communication with potential and current customers. We will cover the concepts of racism, bias, microaggressions, prejudice. Students will learn through live instructor led virtual sessions and will participate in interactive assignments including brainstorming sessions. Attendees will walk away with actionable frameworks to have authentic conversations and interactions guided by empathy and respect. This course is for Business Development employees, Sales, and Customer Service team members. |
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Training Subtype:
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Customer Service Training
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Location:
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40 Keyes House Rd
Shrewsbury, MA 01545
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Program Results In:
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-NA-
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Course Length:
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5 week(s)
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Average No. of Hours/Week:
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2 Hrs
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On-line Course Schedule:
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Cost/Student:
Includes:
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$3,000.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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