ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. Class is delivered by a live instructor via Zoom and earns you 14 PDUs. Exam voucher included with class.
