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Course Name:
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CUSTOMER SERVICE EXCELLENCE
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Course ID:
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1137936 |
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Provider Name:
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EMPLOYERS ASSOCIATION OF THE NORTHEAST
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Approved for:
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Description:
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This instructor led, in-person course uses lecture, small group discussion and role play to present a framework for improving service quality by those who directly or indirectly affect the customer. Participants learn key concepts behind providing superior service and how to apply these concepts in their day-to-day activities with customers.
The program uses examples, the latest customer research and customer business tactics to explore the best ways to treat customers.
Participants will understand why customer loyalty and referrals are so critical to the success of a business. To be effective in the service business employees must identify and develop their service competencies. |
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Training Subtype:
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Listening and Communication Skills
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Location:
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67 Hunt St
PO Box 1070
Agawam, MA 010011070
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Program Results In:
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-NA-
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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4 Hrs
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On-line Course Schedule:
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http://www.eane.org
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Cost/Student:
Includes:
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$2,015.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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Yes
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Performance Summary
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Program Year (Most Recent):
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