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Course Name:
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HELP DESK ANALYST: TIER 1 SUPPORT SPECIALIST
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Course ID:
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1139312 |
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Provider Name:
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WORCESTER STATE UNIVERSITY
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Approved for:
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Description:
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The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This course uniquely prepares you to work as a support specialist by focusing on the business needs of the customer, establishing credibility and trust, and handling the most difficult customer scenarios.
You'll learn about problem solving and troubleshooting, team dynamics, and interpersonal communication skills. You'll also get a broad overview of the back-office operations of a support center, and the common industry tools and technologies used in providing exceptional customer support.
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Training Subtype:
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Location:
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486 Chandler Street
Worcester, MA 016022597
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Program Results In:
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Certificate
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Course Length:
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6 week(s)
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Average No. of Hours/Week:
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20 Hrs
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On-line Course Schedule:
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http://careertraining.ed2go.com/worcstate/training-programs/helpdesk/?Category=information-technolo
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Cost/Student:
Includes:
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$1,809.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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0
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Number of Program Participants:
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Participant Completion :
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0
0% |
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Number of Educational Outcomes:
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0
0% |
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