|
Course Name:
|
CUSTOMER SERVICE TRAINING CS-001
|
|
Course ID:
|
1140004 |
|
Provider Name:
|
CIRCLE STRATEGIES, INC.
|
|
Approved for:
|
|
|
Description:
|
There are several defining moments, or moments of truth, that can make or break every service transaction. To successfully navigate these moments of truth in customer relationships, it's important for service organizations to add value to a customer's experience by creating and implementing strong, clearly defined client service (CS) standards. Through Virtual Presentations, in this course, Sales and Administrative employees will learn about techniques used to shape the direction of customer service in an organization, including mapping, researching, taking action on, and evaluating moments of truth. You'll also learn how to develop and implement a customer service strategy to achieve service excellence. |
|
Training Subtype:
|
Customer Service Training
|
|
Location:
|
88 G Street
Boston, MA 02127
|
|
Program Results In:
|
Certificate
|
|
Course Length:
|
1 week(s)
|
|
Average No. of Hours/Week:
|
2 Hrs
|
|
On-line Course Schedule:
|
|
|
Cost/Student:
Includes:
|
$3,300.00
Tuition
|
|
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
|
Yes
|
|
Performance Summary
|
|
|
Program Year (Most Recent):
|
|
|
|
|
