On-site training is for managers and employees in charge of making connections with customers and understanding key drivers of customer satisfaction. Topics include insights into customer behavior and emotional intelligence tools, effective communication techniques with an emphasis on proactive listening, recognizing non-verbal communication, the importance of self-reflection, and building on past experiences. The training approach includes instructor led lecture and roleplay. Key attributes of customer satisfaction for the purpose of effective sales and service will be the basis of group discussions. A strong connection with customers utilizing emotional intelligence builds trust and brand loyalty.
