On-site training is for managers and aspiring managers in charge of leading teams with a sales and service focus. Topics include leading with curiosity, anticipating customer needs in the marketplace, presenting solutions to sales and service hurdles, methods for effectively monitoring goals, effective vs ineffective leadership, positioning your small business as a resource to the community, and networking tactics for sales growth. Effective leadership at the helm of sales and service teams builds confidence in employees necessary to reach and exceed growth goals. Training methods include lecture, discussion, reading, self-assessments, planning simulations, case studies, demonstrations, group break-outs and brainstorms.
