This session explores the complexity of communication and focuses on verbal, listening skills and the important impact of non-verbal communication. Participants will learn how to utilize proactive communication skills and how leaders communicate to effectively influence others.
1. Recognize the components of the basic communication process including encoding and decoding messages.
2. Interpret common body language and facial expressions and identify the underlying, unspoken message.
Offered virtually and in person. Instructor-led discussions and activities. Ideal for supervisors and managers looking to improve their skills. Group rate.