On-site training is for business managers and frontline employees whose success depends on communications, either with customers or for interdepartmental decision making. Topics include the best times to use email; misunderstandings, vulnerabilities, and passive aggression; managing delays and risks; communicating purposefully; recognizing your audience; and the value of subject lines and simple (yet composed) writing. Group discussions and demonstrations will help identify current written and spoken communication strengths, weaknesses, and improvement opportunities. Examples and case studies will be presented for reflection and implementation of improved communication styles for the purpose of more cohesive teams and business development.
