Part 5 in the Customer First Series is offered as on-site or virtual training for customer serving employees. Topic of focus is earning additional referrals. Employees will work through scenarios and role plays to practice to learn what sets them and their organization apart from the competition. And where they can go the “extra mile” to ensure their name comes up in conversation as the place to do business. Improvements to service skills will translate to relationship development with customers and increase opportunities for sales.