Customer Service is about defining and delivering a great customer experience. It includes customer interaction skills, problem resolution, effective listening, handling challenging customers, and building stronger communication skills. This training focuses on strengthening the understanding of the four primary communicative styles that customers prefer: intrapersonal, interpersonal, customer service and sales situations.
Training outcomes:
• Identify customers (external and internal).
• Identify customer expectations.
• Create a “positive moment of truth.”
• Learn techniques for dealing with difficult customers.
• Amicably resolve conflict¿and improve customer retention.