Training Course Details

Course Name:
CREATING A CUSTOMER CENTRIC CULTURE
Course ID:
1142953
Provider Name:
BRISTOL COMMUNITY COLLEGE
Approved for:
Description:
Customer Service is about defining and delivering a great customer experience. It includes customer interaction skills, problem resolution, effective listening, handling challenging customers, and building stronger communication skills. This training focuses on strengthening the understanding of the four primary communicative styles that customers prefer: intrapersonal, interpersonal, customer service and sales situations. Training outcomes: • Identify customers (external and internal). • Identify customer expectations. • Create a “positive moment of truth.” • Learn techniques for dealing with difficult customers. • Amicably resolve conflict¿and improve customer retention.
Training Subtype:
Customer Service Training
Location:
777 Elsbree St
Fall River, MA 02720
[On-site at Employer Location]
Program Results In:
-NA-
Course Length:
4 week(s)
Average No. of Hours/Week:
4 Hrs
On-line Course Schedule:
http://www.bristolcc.edu
Cost/Student:
Includes:
$6,400.00
Tuition
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
Yes
Performance Summary
 
Program Year (Most Recent):
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