Training Course Details

Course Name:
VOICE OF CUSTOMER AND CRITICAL TO QUALITY TREE
Course ID:
1144063
Provider Name:
CADENCE PROCESS CONSULTING
Approved for:
Description:
Learn how to gather customer feedback, translate it into measurable and actionable quality requirements, and prioritize improvement opportunities using VOC and CTQ Tree methodology. Participants will learn how VOC and CTQ tree analysis fits in quality management and break down general, product-level customer needs into drivers and specific CTQs at the process and part level. Participants will bring examples from their own work and use this customer-oriented framework to construct CTQ trees that will enable clear definition of process / part input specifications. Suitable for professionals involved in operations, quality management, or process improvement at all levels. Delivered either onsite or virtually.
Training Subtype:
Quality Tools/Skills
Location:
1 Dexter Street APT 3
Malden, MA 02148
[On-site at Employer Location]
Program Results In:
-NA-
Course Length:
1 week(s)
Average No. of Hours/Week:
2 Hrs
On-line Course Schedule:
Cost/Student:
Includes:
$900.00
Tuition
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
Yes
Performance Summary
 
Program Year (Most Recent):
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