Customer service used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer service. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our Customer Service workshop, your participants will discover the new opportunities in customer service via the technology, but also how to use these opportunities to their advantage. By learning how to leverage these tools you will have higher levels of satisfaction and repeat customers. Workshops are delivered live, virtual or hybrid. Participants can be employees, business owners, entrepreneurs and anyone who interacts with clients.
