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Course Name:
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AN INTRODUCTION TO CUSTOMER SERVICE - PUBLIC
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Course ID:
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1145084 |
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Provider Name:
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AIM HR SOLUTIONS/ASSOCIATED INDUSTRIES OF MA
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Approved for:
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Description:
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Today’s customers (including us), desire speed, personalization, and convenience. You can tell your customer that their package is late or see that it didn't arrive at all. But what you can't tell them is the impact that late package will have on them. We have not humanized the customer journey. It's a transaction, a metric, a routing number, or SKU. However, what would your customers say about you? Professional, patient, and people-first” attitude is the goal.
Discover the three essential elements of excellent customer service.
Explore the 11 service support phrases when interacting with customers.
Virtual. Interactive instructor-led sessions. Rate is per person. |
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Training Subtype:
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Customer Service Training
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Location:
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PO Box 961979
Boston, MA 02196
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Program Results In:
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-NA-
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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3 Hrs
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On-line Course Schedule:
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http://aimhrsolutions.com/training/
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Cost/Student:
Includes:
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$475.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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No
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Performance Summary
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Program Year (Most Recent):
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