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Course Name:
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MANAGING CUSTOMER AND CLIENT FEEDBACK
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Course ID:
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1145085 |
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Provider Name:
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AIM HR SOLUTIONS/ASSOCIATED INDUSTRIES OF MA
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Approved for:
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Description:
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We have all been there – faced with a frustrated customer escalating “in the moment” because something went wrong. As professionals, knowing how to effectively diffuse the situation by remaining calm, empathetic, and listening carefully for intent is critical to building rapport. Techniques are offered for diffusing anger,¿respectfully¿saying no, and offering options if possible to satisfy¿your customers and even build brand loyalty.
Discover how customer feedback is a gift and the value of active listening.
Identify eight response tips for handling customer complaints and concerns.
Virtual or in person. Interactive, instructor-led sessions. Group rate. |
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Training Subtype:
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Customer Service Training
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Location:
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PO Box 961979
Boston, MA 021960134
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Program Results In:
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-NA-
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Course Length:
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1 week(s)
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Average No. of Hours/Week:
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3 Hrs
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On-line Course Schedule:
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http://aimhrsolutions.com/training/
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Cost/Student:
Includes:
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$4,550.00
Tuition
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Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
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Yes
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Performance Summary
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Program Year (Most Recent):
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