In this course, participants will learn about how innovation in service delivery. The course is designed to help participants think about ways to differentiate themselves and deliver value to their customers in unique and compelling ways. The participants will learn through in-person lectures and group activities. Taking this course will improve the participants’ understanding of the importance of Innovation in service delivery and will provide them frameworks and strategies they can use to differentiate themselves from their competitors, improve efficiency, increase customer satisfaction, and drive revenue growth. The ideal audience for this course is administration staff, managers, and interested professionals.