Training Course Details

Course Name:

ADVANCED CUSTOMER SERVICE COMMUNICATION TRAINING

Course ID:

1145824

Provider Name:

Approved for:

Description:

The Speech Improvement Company has been offering its Customer Service Communication Training around the world since 1964. This Advanced two-day program is conducted virtually and designed for experts in customer service looking to improve their service communication skills. The class is a combination of didactic teaching, discussion, practice with instructor and peer feedback. The following topics will be covered: controlling nervousness, strengthening a service attitude, vocal variation, calming angry customers, dealing with defensiveness, and listening skills. Be prepared to work and grow! Fee is for a single instructor.

Training Subtype:

Customer Service Training

Location:

50 Speen St. STE 201

Framingham, MA 01752

[On-site at Employer Location]

Program Results In:

-NA-

Course Length:

1 week(s)

Average No. of Hours/Week:

14 Hrs

On-line Course Schedule:

http://speechimprovement.com/customer-service/

Cost/Student:

Includes:

$30,000.00

Tuition
Other

Flat Rate Course:

(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)

Yes

Performance Summary

Program Year (Most Recent):