|
Course Name:
|
ELITE SERVICE COMMUNICATION TRAINING
|
|
Course ID:
|
1145975 |
|
Provider Name:
|
THE SPEECH IMPROVEMENT COMPANY
|
|
Approved for:
|
|
|
Description:
|
This program is a comprehensive training and reinforcement designed to train the elite customer service representatives to remain at the top of their game with customer service. Each session will include teaching, practice, and a quiz. In addition, there will be four 90 minute company wide sessions. Sessions will run twice a day during working hours. Primary topics include an applied version of the following: Voice, speech, service attitudes, difficult conversations, objections, service culture, active listening, culture of service. May be offered virtually, in person or hybrid. The teaching method includes didactic teaching, discussion, practice, and feedback. |
|
Training Subtype:
|
Customer Service Training
|
|
Location:
|
50 speen st.
STE 201
Framingham, MA 01701
|
|
Program Results In:
|
-NA-
|
|
Course Length:
|
9 week(s)
|
|
Average No. of Hours/Week:
|
3 Hrs
|
|
On-line Course Schedule:
|
http://speechimprovement.com
|
|
Cost/Student:
Includes:
|
$23,000.00
Tuition
|
|
Flat Rate Course:
(The cost of this course is based on a flat fee, regardless of the number of employees attending the course)
|
Yes
|
|
Performance Summary
|
|
|
Program Year (Most Recent):
|
|
|
|
|
