While managers need to understand how to manage conflict, they also need to support their employees in dealing with conflict. This training, offered on site or virtually, helps build skills to help be a more supportive manager by covering the following topics: Define and understand conflict, recognizing early signs of conflict, active listening and empathy, effective communication techniques, mediation and conflict resolution, coaching and feedback, managing emotions, setting clear expectations, conflict resolution strategies, and creating a conflict-resilient culture.
